What are the delivery fees?
Benelux, France & Germany
Orders below €50: delivery fee of €5
Orders starting from €50: free of charge
Austria, Italy, Portugal & Spain
Orders below €100: delivery fee of €15
Orders starting from €100: free of charge
How long does it take to receive my order?
The estimated delivery time is around 2-5 working days, depending on the delivery address. All packages are shipped with DPD. DPD delivers from Monday to Friday during normal business hours.
To which countries will orders be shipped?
Austria, Belgium, France, Germany, Italy, Luxembourg, Netherlands, Portugal & Spain
How do I return an item?
Send us a message via the contact page so that we can create a return label for you and mail it back to you.
Place the item(s) you wish to return back in its/their original packaging and affix the return label to the outside of the box or bag. Then take your return package to one of the DPD parcelshops and send it back to the following address:
HOORENS NV / TIMBOO
What is the return period?
You have 14 days to return the purchased items. Please ensure that the items have all original labels and tags attached and that they are unworn, unwashed and undamaged.
Is bamboo fabric good for children with allergies?
A great advantage of bamboo is its naturally anti-bacterial properties. Bamboo can grow naturally without the use of pesticides or fertilisers. Thanks to a continuous antibiosis in bamboo and bamboo yarn, a unique resistance to pests, bacteria and fungi is created. This is why bamboo as a raw material for textiles is the ideal solution for babies' hypersensitive skin.
Can I wash bamboo textiles at 60°C?
No, washing at 60° is not recommended because the bamboo fibre will break down. Concerned about hygiene? Then you should know that bamboo fabric is naturally antibacterial. This means bacteria hardly get a chance and you can keep the textile perfectly hygienic by washing it at 40°C. Tumble drying is allowed, but only at low temperatures. Articles with filling (such as a winter sleeping bag) should not be tumble dried. They should be dried flat, not hanging.
Can I use fabric softener?
The use of fabric softener is not recommended. Bamboo is very good at absorbing and removing moisture; however, fabric softeners clog the pores of the bamboo fabric, reducing the absorption rate.
Did you not find what you were looking for?
Please do not hesitate to contact our customer service:
via our contact page
phone: +32 (0) 54 33 16 57